Junior IT Operations Engineer providing IT support at OLX Group. Involves addressing technical issues and contributing to IT projects.
About the role
- Call Center Operations Supervisor managing monitoring and training for a robotics startup in Tokyo. Overseeing call center operations and quality assurance for robotic assistance.
Responsibilities
- コールモニタリング（評価基準策定、実行、改善フィードバック）
- 各種トレーニング実行、進捗管理
- オペレーション効率化の仕組み作り、メンバーへの展開、定着化推進
- レポート作成、シフト管理、アルバイトスタッフの管理実務など
Requirements
- インバウンドコールセンターでのモニタリング評価から応対指導まで一連の応対品質改善活動の実務をされていた方
- Excel/Googleスプレッドシートの使用してレポートなどの作成経験
- コミュニケーションスキルの高い方
- 最終学歴：短大/専門/高専卒業以上
- CS業務でのQA/リーダー/SV等の経験（歓迎）
- KPI管理/分析の経験（NPS、CSAT、AHT、CPHなど）（歓迎）
- テクニカルサポートの経験（歓迎）
- 英語スキル/経験（歓迎）
Benefits
- 交通費：月上限5万円まで支給
- 社会保険完備
- 昇給制度あり
- インフルエンザ予防接種補助あり
Job title
Job type
Experience level
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Degree requirement
Location requirements
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