Gainsight Operations Analyst managing Gainsight platform and integrating data insights for optimal customer success. Driving digital engagement strategies and overseeing automated workflows for customer journeys.
About the role
- Site Operations Coordinator managing online platform operations for Nautica's E-commerce team. Overseeing product activations and supporting promotional activities with a focus on detail and efficiency.
Responsibilities
- Assist the product setup and activation process of item creation, photography, copy, and inventory under Site Merchant team guidance.
- Assist in the creation, testing, and implementation of promotional codes to support offer-based sales and discounts entered by Senior Site Operations Manager.
- Own E-commerce PIM (product information management) and platform catalog operations across hard markdown execution.
- Clearance style moves and Product Detail Page (PDP) separations for style colorway markdowns.
- Shadow Senior Operations Manager to support catalog replication, content refreshes, and new product and feature launches led by the Front-End Developers and Product teams.
- Assist Site Merchandising Managers with administrative tasks (i.e. special project launches, inventory tracking, PIM maintenance, etc.).
- Collaborate closely with key cross-functional partners, including Developers, Creative Services, Customer Service, and Merchandise Pricing & Planning team.
- Track site health key performance indicators (KPIs) and communicate any cause for concern.
- Contribute to the development and implementation of operational best practices.
Requirements
- 1-3 years of experience in E-commerce operations or digital retail.
- Proficiency in PIM software and a Content Management System, Salesforce Commerce Cloud (SFCC) preferred and adaptability to learn new systems and tools quickly.
- Experience with project management tools and methodologies.
- Exposure to web analytics and web analytics tools (Google Analytics, Adobe Analytics)
- Proficiency in Microsoft Office Suite, particularly Excel.
- Excellent attention to detail and ability to manage multiple tasks simultaneously in a fast-paced environment.
- Strong problem-solving skills and ability to think critically.
- Ability to work effectively in a team environment and collaborate across departments.
- Passion for E-commerce and staying current with industry trends and best practices.
- Bachelor's degree preferred in related field.
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