Principal, Technology Operations leading strategic planning and execution of technology programs at Walmart. Ensuring alignment with business objectives and managing logistics and supply chain operations.
About the role
- Director, Head of IAM Operations managing end-to-end IAM operations and global service delivery at S&P Global. Leading automation, compliance, third-party partnerships, and operational excellence.
Responsibilities
- Own and run end-to-end IAM operations to deliver reliable, secure, and scalable identity services across workforce and non-human identities.
- Lead global IAM service delivery, third-party SI partners, automation and self-service, and the responsible adoption of AI agents to reduce manual work, improve control quality, and increase operational resilience.
- IAM service ownership and operational excellence.
- Run ITSM-aligned operations: incident, problem, change, request, and knowledge management with clear escalation paths and on-call readiness.
- Establish and report SLAs/SLOs and operational KPIs, including availability, MTTR, ticket throughput, backlog health, and quality metrics (mis-provisioning, rework, escalations).
- Partner with architecture and engineering teams to improve reliability, resilience, and deployment outcomes (release readiness, change controls, rollback strategies).
Requirements
- 12+ years of experience in IAM, security operations, or identity platform operations, with 5+ years leading teams and service delivery.
- Bachelor’s degree in information security, Computer Science, Information Systems, or equivalent experience.
- Proven experience operating IAM services at enterprise scale (large user populations, many applications, multi-region environments).
- Strong IAM domain knowledge: authentication, authorization, SSO, MFA, federation (SAML/OIDC), lifecycle management, RBAC/ABAC concepts, and access governance fundamentals.
- Strong ITSM and operational management experience: incident/problem/change/request, SLAs/SLOs, metrics, and service health reporting.
- Demonstrated ability to manage third-party SI partners and/or managed services with measurable outcomes (scorecards, SLAs, escalations, coverage models).
- Track record delivering automation and self-service using workflows, APIs, and orchestration with tangible reductions in manual effort and ticket volume.
- Experience supporting audits and compliance requirements related to access controls (SOX, SOC 2, ISO 27001, PCI, or similar), including evidence production and remediation.
- Excellent stakeholder management and communication skills, including leading major incidents and delivering executive-level updates.
Benefits
- Health & Wellness: Health care coverage designed for the mind and body.
- Flexible Downtime: Generous time off helps keep you energized for your time on.
- Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
- Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
- Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
- Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
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