Therapeutic Area Manager focusing on NeuroImmunology at Genentech. Engaging with healthcare practitioners to improve patient outcomes and represent products ethically.
About the role
- Case Manager assisting with health care coordination for patients with chronic illnesses. Managing care coordination and communication with insurance companies, healthcare providers, and patients.
Responsibilities
- Manage the Care Coordination process within an assigned territory
- Establish and maintain professional and effective relationships with all internal and external customers
- Assess physicians’ needs and develop action plans that proactively mitigate delays in therapy
- Coordinate the exchange of all patient-related information with internal and external customers
- Effectively manage a database including data on each individual, their insurance, coverage approvals, on-going coverage requirements and all patient and provider interactions
- Assist in obtaining insurance approvals/denials and/or appeals for therapy
- Provide education to patients and health care providers regarding insurance requirements
- Support special projects as requested
Requirements
- Bachelor’s Degree (or equivalent) in related area with focus in Health Care, Social Work, Nursing, preferred
- Minimum of three (3) years of recent experience with health care insurance benefits, relevant state and federal laws, and insurance regulations
- Proven ability to assess the ethics and legality of patient care
- Recent experience in the case management process is preferred
- Strong verbal and written communication skills
- Mediation, and problem-solving skills
- Ability to speak Spanish is a plus
Benefits
- Comprehensive benefits including medical, dental, vision, life, and disability insurance
- 401(k) plan with employer contributions
- Flexible paid time off (PTO) policy for exempt employees
- Eight standard company holidays and three floating holidays annually
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