Business Support Assistant Manager coordinating administrative tasks within the Early Years and Childcare Service. Join Suffolk County Council to enhance service delivery for children and families.
About the role
- Manager, Solutions Delivery managing enterprise IT systems and commercial technology platforms for Abbott. Leading cross-functional IT initiatives and ensuring alignment with business strategy and operational excellence.
Responsibilities
- Lead the planning, development, and operation of enterprise information technology systems and commercial technology platforms
- Own end-to-end solution and program delivery across project execution and ongoing operational lifecycles
- Partner with business leaders and IT stakeholders to define program objectives, business cases, and long-term technology roadmaps
- Lead and coordinate multiple interrelated IT initiatives, managing scope, schedule, budget, risks, dependencies, and change
- Provide day-to-day leadership for cross-functional teams, including internal staff and external vendors, driving collaboration and high-performance delivery
- Guide the selection, installation, and use of hardware, software, and third-party solutions
- Oversee commercial technology platforms such as Salesforce, Conga, PROS, and/or Model N, including vendor management and solution oversight
- Support quoting, pricing, contracting, rebate/accrual calculations, and contract compliance monitoring capabilities
- Define, implement, and enforce IT policies, procedures, technical standards, methods, and priorities
- Own release, deployment, and DevOps management activities, including cutover planning and go-live execution
- Ensure security, quality control, and compliance of information systems in line with corporate policies and regulatory requirements
- Monitor system operations, identify improvement opportunities, and drive process optimization
- Control and recommend IT budgets and investments
- Lead investigations, feasibility studies, and assessments of proposed and existing systems
- Allocate, develop, mentor, and evaluate IT staff and project team resources
- Act as an escalation point for critical risks, issues, and defects, ensuring timely resolution
- Facilitate workshops to gather requirements, document current and future-state processes, and define solution designs
- Communicate program and portfolio status through clear, concise reporting to senior and executive leadership
- Travel domestically up to approximately 5% as required
Requirements
- Bachelor’s degree or equivalent practical experience (Associate’s degree with significant experience may be considered)
- Minimum of 7 years of experience supporting information technology solutions, including project, program, or operations leadership
- At least 5 years of experience managing project or solution delivery teams
- Proven experience leading complex, cross-functional IT initiatives from concept through implementation
- Strong understanding of IT systems, application development, integrations, and operational support
- Demonstrated ability to manage budgets, vendors, risks, and delivery commitments
- Experience working in regulated or compliance-driven environments
Benefits
- Free medical coverage for employees* via the Health Investment Plan (HIP) PPO
- An excellent retirement savings plan with high employer contribution
- Tuition reimbursement
- The Freedom 2 Save student debt program
- FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree
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