Store Manager responsible for managing service and operational goals at Grainger branch. Leading talent excellence and ensuring customer satisfaction at the location.
About the role
- Manager managing a small team of administrators providing efficient client service at Apex Group. Focus on investor queries, team collaboration, and maintaining relationships.
Responsibilities
- Assisting a small team of administrators that will provide quality and efficient client service to investors
- Serve as primary point of contact for investor queries, ensuring timely and accurate responses
- Work with legal and finance teams to review and approve investor related materials
- Proactively manage daily workflow, ensuring that tasks are completed to the highest standards, within agreed deadlines
- Building and maintaining strong and trusted relationships with investors, clients and other internal operational areas
- Adherence to internal policies, controls and processes
- Take responsibility for all aspects of investor/client care
- Ensuring internal database records are maintained accurately, in relation to investor/client information and/or updated as circumstances change
- Investor onboarding, including the collation and maintenance of KYC documentation required to meet regulatory requirements
- Assisting with ad-hoc projects and general team administration and other such tasks as may be required
- Act in the best interests of the division by supporting and mentoring more junior members of staff as applicable
Requirements
- Third level qualification in business, law, finance or a related field would be an advantage
- Previous fund admin/company law experience (+8 years)
- Previous team management and team review experience
- Previous experience in a customer facing role with a proven track record of outstanding service
- Management of multiple staff (+3 staff members)
- Excellent verbal and written communication skills
- Ability to priorities, to adapt to changing business needs and to multitask
- A professional manner, demonstrating good interpersonal skills and the ability to understand client’s/investor’s needs, responding to these quickly and effectively
- Good organizational, analytical and problem-solving skills
- Strong attention to detail; diligence and care in all aspects of the role
- Strong Microsoft Office skills including MS Excel and Word
- Motivated and driven.
Benefits
- Competitive remuneration commensurate with skills and experience
- Training and development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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