Inbound Call Center Consultant at A2A Energia, providing customer care and commercial solutions in Milan. Engaging in customer inquiries related to energy billing and services.
About the role
- Call Center Agent handling telecommunications inquiries with flexible working hours. Join an international team at regiocom Customer Care in Alexandroupolis, Greece.
Responsibilities
- Answering and handling incoming customer calls in the telecommunications sector
- Advising and supporting customers on technical and contractual matters
- Processing customer enquiries and complaints efficiently and with a solution-oriented approach
- Maintaining and updating the customer database
- Collaborating with other departments to resolve complex customer issues
- Participating in training and professional development to continuously improve service quality
Requirements
- Good communication skills in German
- Basic computer skills and familiarity with common software applications
- Team player with a customer-focused work style
- Flexibility and willingness to work in shifts
- Motivation to learn new things and pursue professional development
Benefits
- Private health insurance
- Flexible working hours (part-time and full-time)
- Ongoing training opportunities and career advancement prospects
- Motivated and collegial team
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