Inbound Call Center Consultant at A2A Energia, providing customer care and commercial solutions in Milan. Engaging in customer inquiries related to energy billing and services.
About the role
- Hybrid Call Center Agent supporting customer service for a known payment service provider from home. Engaging with customers via phone for inquiries and assistance in payments.
Responsibilities
- Handling customer calls in the payment service area.
- Assisting with questions regarding invoices, returns, and installment payments.
- Updating master data and maintaining our customer database.
Requirements
- If you already hold an account with the client (the payment service provider will be disclosed during the phone interview), it must not have any negative payment records.
- Fluent German in spoken and written form (C2).
- Business-fluent English (C1).
- Strong PC skills and good knowledge of Microsoft Office.
- Enjoys communication and telephone-based customer contact.
- Enthusiasm for working from home and for using the latest technologies at our site.
Benefits
- Personalized work environment according to your preferences following fully remote paid onboarding; afterwards you will work on-site on scheduled days at our modern Bochum location.
- Paid digital onboarding and company-provided hardware.
- Team events: participate in virtual team events to stay connected.
- Exclusive employee benefits: shopping discounts, bike leasing, occupational pension plan, and a prepaid voucher card with regular top-ups.
- Health and wellbeing programs: global wellness program, a dedicated fitness app, Wellhub discounts, and more.
- Internal career opportunities: 84% of our promotion roles and 93% of our leadership positions are filled internally.
- International advancement opportunities through global German-speaking projects.
- 25–31 vacation days (depending on length of service) plus special leave.
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