VP, Product leading strategy and delivery of contact center technologies and workforce optimization. Transforming legacy systems to modern cloud - based platforms for omnichannel customer engagement.
About the role
- Call Center Agent handling customer inquiries and orders for Bosch Power Tools. Working in a hybrid model after initial training in Dessau-Roßlau, Germany.
Responsibilities
- Independent handling of telephone and written customer inquiries regarding spare parts
- Order-taking and order acceptance, returns processing, complaint handling, and processing of warranty cases
- Coordination of the collection service for repairs
- Sending delivery notes, proof of delivery, invoices, and cost estimates
Requirements
- Enjoy communicating with customers and team members
- Fluent German, spoken and written (C2 level)
- Very good PC and MS Office skills
- Ideally experience with power tools, but not required
- Reliability, teamwork, and quality-conscious working
Benefits
- Flexible work environment thanks to a hybrid model (office and home office) after successful onboarding
- Mentoring and motivation: direct support and feedback from colleagues and supervisors. A mentor will be assigned to you permanently for any questions
- Various team events such as summer parties to create your best Foundever moments with the team
- Exclusive employee benefits: shopping discounts, bike leasing, maximum capital-forming benefits (vermögenswirksame Leistungen), company pension plan, voucher card with regular top-ups
- Health and wellbeing programs: global wellness program, proprietary fitness app, discounts with Wellhub, and more
- Internal career opportunities: 84% of our advancement positions and 93% of our leadership roles are filled internally
- International advancement opportunities through worldwide German-speaking projects
- 27–31 vacation days (depending on length of service) plus special leave
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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