Senior Performance Analyst monitoring and analyzing Key Performance Indicators for Televendas and Call Center operations at Mercantil. Collaborating with operational areas to define growth strategies and report results.
About the role
- Business/System Analyst in a hybrid model at Demant Group, shaping software solutions for the audiology and hearing care industry. Collaborating with stakeholders and product teams.'
Responsibilities
- Collaborate with stakeholders and product development teams to gather, analyze, and document business and end-user requirements
- Support Product Owners in refining scope and provide insights based on your expertise in IT, business processes, competitor analysis, or healthcare/audiology domain (a plus, not a requirement)
- Work closely with Product Designers and stakeholders to translate business needs into clear, testable system requirements and ensure proper user flow
- Document requirements in the system, ensuring compliance with medical and cybersecurity standards
- Continuously identify areas for process improvement, propose solutions, and implement best practices to enhance product quality and team efficiency
- Collaborate with cross-functional teams and product stakeholders to ensure alignment and successful project delivery
- Contribute to product documentation and actively share knowledge within the team and across the organization
Requirements
- Hold a degree preferably in Computer Science, Information Technology, Business, Audiology or a related field
- Have at least 1 year of previous working experience as a Business/System Analyst, Product Owner, or in a similar role
- Possess a strong analytical mindset
- Show excellent communication skills
- Are fluent in written and spoken English – This is essential for effective communication and collaboration within our multinational teams
- Possess good technical and non-technical communication skills
Benefits
- full-time work agreement in an international organization
- learning and development opportunities, adapted to your needs and supporting your growth
- hybrid work model , combining remote work opportunities with work in an office in the City Center
- flexible working hours
- benefits package including social benefits (private medical health care, insurance, sport card, etc.)
- Scandinavian culture – we are informal and care about equality, independence, open dialog, and work-life balance
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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