First Line Analyst resolving IT queries via remote support and logging tasks in ticketing tool. Supporting users from various departments and improving overall customer satisfaction.
Responsibilities
Answering and supporting queries via tools, phone and email
Resolving IT issues for partners during office work
Documentation and logging of calls on the ticketing tool
Delegation of unresolved problems to competent teams
Maintaining and improving customer satisfaction levels
Communication with team members and different departments
Requirements
Advanced level of German and English
Interest in learning about IT
Positive, can-do attitude and problem-solving mindset
Logical thinking and enjoying helping others
Outstanding communication skills and customer-focused mindset
Enjoy working in a team
Punctual and respecting the time schedule
Benefits
Remote work 80% of the time
4 days/month on-site
Ticket restaurant (1100€ per year) after 3 months
Private health insurance after 6 months
Access to VIP District: gym discounts, restaurants, car wash, etc
Career development and leadership program opportunities
Free online language classes (GER, FRE, SPA & ENG)
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