HRIS Analyst managing the HR technology ecosystem, focusing on system configuration and optimization. Partnering across teams to ensure workflow standardization and improve data reporting.
About the role
- Senior Performance Analyst monitoring and analyzing Key Performance Indicators for Televendas and Call Center operations at Mercantil. Collaborating with operational areas to define growth strategies and report results.
Responsibilities
- Monitor and analyze performance indicators for telesales and phone support operations
- Develop managerial and executive reports to track results
- Build, maintain and evolve performance and productivity dashboards
- Identify trends, operational bottlenecks and improvement opportunities
- Act as a partner to operational areas in defining strategies and growth levers
- Perform deep-dive analyses of the sales funnel, conversion, productivity and quality
- Support the definition of targets, KPIs and performance drivers
- Translate complex data into clear, actionable insights for leadership
- Ensure data quality, consistency and reliability
- Support the establishment of management rituals (results reviews, forums, follow-ups)
- Identify opportunities for optimization and continuous improvement in operational processes
- Work closely with operations, planning and data teams
Requirements
- Solid experience in commercial or operational performance analysis
- Experience with Call Center, Telesales or phone support operations
- Experience analyzing operational and productivity metrics
- Proficiency in SQL and Power BI
- Strong analytical skills and data interpretation ability
- Experience building dashboards and executive reports
Benefits
- Meal and food allowances (if preferred, both amounts can be combined onto a single food card)
- Health insurance
- Dental plan
- Childcare assistance
- Life insurance
- Private pension plan
- Wellhub
- Mercantil Development Academy
- Profit Sharing (PLR)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
![[solidcore] logo](/api/images/solidcore.jpg)
Workday HRIS Analyst driving implementation of Workday and optimizing HR systems at solidcore. Collaborating across teams to enhance data management and reporting.
M&A Analyst/Associate focusing on renewable energy transactions, from analysis to closing. Collaborating on financial modeling and working closely with clients and senior consultants in a hybrid role.
Senior Mechanical Analyst & Team Lead managing structural and thermal analysis for spacecraft systems. Leading a specialized engineering team and collaborating on technical direction and execution.
Real Estate Analyst providing admin support for real estate strategy at biotech company. Involved in transactions, lease compliance, and portfolio management.
Corporate Banker analyzing market developments and adjusting financing criteria while supporting strategic sales goals. Working closely with internal and external stakeholders to promote banking initiatives.
Senior State Filings Analyst at AIG, supporting regulatory product filings across personal insurance lines. Collaborating with multiple departments to ensure compliance with insurance regulations.
Titles and Art Analyst for Daimler Truck Financial Services ensuring financial accuracy and operational compliance in U.S. and Canadian portfolios while collaborating cross - functionally.
Loss Mitigation Analyst at Daimler Truck Financial reviewing and recommending payment solutions for Small Fleet and Small Business customers. Focus on delinquency management and customer service in a hybrid work environment.
Funding Analyst reviewing small business and fleet contracts for compliance in U.S. and Canada. Engaging with sales and credit teams to ensure contract terms align with pricing and mitigate risk.