Business Operations Coordinator for People Performance Resources improving operational efficiency and supporting strategic initiatives. Collaborating with COO and managing project coordination in hybrid setup.
About the role
- Design and deliver persona-driven AI training at Truist. Lead governance-aligned curriculum, stakeholder engagement, and measurement to enable responsible enterprise AI adoption.
Responsibilities
- Lead the design, delivery, and continuous improvement of AI training programs tailored to diverse personas across Truist
- Ensure teammates from general users to AI specialists are equipped with knowledge, skills, and governance awareness for responsible AI use
- Develop and execute a persona-driven AI training strategy aligned with the draft responsible AI Framework V3.0 and Truist’s Enterprise AI Policy
- Oversee creation of training content for personas including General Users, AI Use Case Owners, Developers, Business Domain Experts, and Senior Leaders
- Ensure training programs reinforce core AI principles: Accountability, Transparency, Fairness, Reliability, Privacy, Security, and Ethics
- Collaborate with internal teams (EDA, TEMPO, Technology Academy) and external partners (GSU, MIT) to deliver executive education and specialized workshops
- Monitor training effectiveness and compliance using AI Policy Metrics and feedback loops to inform continuous improvement
- Support AI adoption by equipping teams with skills in GenAI, M365 Copilot, ML model development, and AI risk management
Requirements
- Bachelor’s degree and minimum 10 years of related experience or an equivalent combination of education and experience
- Broad knowledge across executive reporting, stakeholder management, finance, project management, and change management
- Ability to interpret internal and external business challenges and apply best practices
- Ability to exercise judgment in solving technical, operational, and organizational challenges
- Superior executive-level communication skills (verbal and written), including negotiation, persuasion, and influence
- Must possess ability to: a. Be organized, consume volumes of information, data, and synthesize in an executive summary manner b. Think critically to connect the dots across information and organizations c. Support slideware creation for deliverables at the executive level d. Provide highest level of attention to detail across all deliverables e. Establish positive working relationships across a large organization f. Work in a fast-paced environment where quick turnaround is demanded
- Language Fluency: English (Required)
- Work Shift: 1st shift (United States of America)
- This position is on-site 4 days per/week
- Preferred: Master’s degree and minimum 10 years of related experience or equivalent
- Preferred: Proven experience in enterprise training, AI enablement, or digital transformation
- Preferred: Deep understanding of AI lifecycle stages, governance, and risk frameworks
- Preferred: Strong communication and stakeholder management skills
- Preferred: Familiarity with AI personas and workload design strategies
Benefits
- medical
- dental
- vision
- life insurance
- disability
- accidental death and dismemberment
- tax-preferred savings accounts
- 401k plan
- no less than 10 days of vacation (prorated)
- 10 sick days (prorated)
- paid holidays
- possible eligibility for defined benefit pension plan
- possible restricted stock units
- possible deferred compensation plan
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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