Hybrid Business Operations Officer

at QUALCO

• Job title: Business Operations Officer
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Athens, Greece

About the role

• Business Operations Officer coordinating debt management project activities in Athens for Qualco Intelligent Finance. Responsible for designing business processes and ensuring operational compliance.

Responsibilities

• Design and document business processes and flow diagrams;
• Prepare and provide documentation and presentations to key stakeholders;
• Partner with business experts and external stakeholders on joint project activities;
• Consulting business experts to set up assignments, tasks, and subtasks;
• Identify, record and address new requirements to participants to be involved;
• Assist in designing and coordinating operational quality controls and relevant KPIs;
• Ensuring that all activities and duties are carried out in full compliance with contractual obligations and regulatory framework.

Requirements

• BS degree in Economics, Business Management or equivalent;
• Minimum 3 years' experience working in debt portfolio operations sector;
• Detail-oriented with high level of ownership and problem-solving skills;
• Familiarity with operational processes and support tools, project scheduling platforms, estimation and quality assurance principles;
• Organizational skills and planning experience;
• Client facing/handling skills;
• Aptitude to learn new technologies and skills;
• Ability to effectively communicate with different audiences (business/tech);
• Excellent written and verbal communication skills in Greek and English;
• Excellent presentation and interpersonal skills;
• Very good MS Office 365 knowledge;
• Fluency in English, both written and spoken.
• Other desirable attributes:
• Working knowledge of Receivables Management software and databases;
• Knowledge of Qualco Collection & Recoveries.

Benefits

• Competitive compensation, ticket restaurant card, and annual bonus programs.
• Cutting-edge IT equipment, mobile, and data plan.
• Modern facilities, free coffee, beverages, and indoor parking.
• Private health insurance and onsite occupational doctor
• Onsite gym, wellness facilities, and ping pong room.
• Career and talent development tools.
• Mentoring, coaching, personalised annual learning, and development plan.
• Employee referral bonus, regular wellbeing, ESG, and volunteering activities.