Business Operations Analyst at Uline translating performance data into insights for business decisions. Developing solutions to ensure efficient operations and drive the success of a growing company.
About the role
- Manager overseeing strategic projects and analytics for collectible marketplace operations. Collaborating with stakeholders to improve processes and reporting while managing buyer onboarding and fulfillment.
Responsibilities
- Manage portfolio of strategic projects, partnering with stakeholders across the business and owning projects through execution and beyond
- Analyze marketplace trends, recognize opportunities for growth
- Partner with the analytics team to improve reporting
- Operate and maintain our buyer reporting suite, adding new functionality for buyers as needed and auditing reporting for accuracy
- Investigate pricing discrepancies in the market and manage program to update pricing data to ensure freshness
- Own the fulfillment and refunds process end-to-end, initiate withdrawals and transfers from the PSA Vault, identify items purchased erroneously and initiate refunds for buyers
- Partner with accounting team to ensure billing statements are accurate and buyers are making timely payments
- Use internal tooling to manage item targeting based on buyer and internal criteria
- Own buyer onboarding process end-to-end, gather necessary information from buyers, create buyer accounts and dashboards, work with accounting to add buyer to ERP system, and add buyer information to all internal tooling
- Maintain the buyer information database, updating with new information as received from buyers
Requirements
- Bachelor’s degree and 1-3 years of experience in management consulting, investment banking, private equity, venture capital, or an operating role at a company
- Strategic thinker with experience synthesizing learnings in a business to drive growth
- Highly organized, detail-oriented, and able to manage multiple tasks simultaneously
- Demonstrated ability to take initiative and proactively improve processes and workflows
- Strong communication skills with the ability to partner effectively across teams (e.g., Operations, Accounting, Vault, Grading)
- Comfortable handling sensitive financial and client information with accuracy and discretion
- Proficiency with internal tools, databases, and spreadsheets (Excel/Google Sheets or similar)
- Bonus if you have experience automating processing using off-the-shelf tools
Benefits
- Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision
- Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits
- 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
- Vacation: All salaried employees are eligible for flexible time-off
- Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays
- Employee Discounts: Employees receive discounts on select grading services for approved submissions
- Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
- Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities
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