Account Manager managing B2B client portfolio for Vivo. Responsible for sales process and customer relations through digital channels.
Responsibilities
Serve and manage a B2B client portfolio focused on new negotiations;
Present the product portfolio and engage with customers via digital channels (Inside Sales role);
Responsible for offering and selling mobile and fixed telephony, IT and advanced solutions, equipment rentals, consumer electronics and value-added services;
Monitor channel- and portfolio-specific indicators;
Analyze, plan and execute commercial and sales activities to meet and exceed the company’s targets;
Monitor the transaction workflow, identifying causes of breaks, backlog and commercial pending issues that may interfere with deal completion;
Manage daily reports to track sales performance;
Work to resolve critical situations through ongoing customer contact and partnership with internal teams.
Requirements
Proficient in Microsoft Office (Office suite);
Commercial profile: drive to get things done, results-oriented, consultative approach and active listening to the customer;
Entrepreneurial mindset: ownership mentality and deep knowledge of your client portfolio;
Digital: tech- and innovation-aware, comfortable learning and using software and systems;
Organizational, planning and discipline skills: sense of urgency, effective task distribution and ability to complete them throughout the day;
Curiosity: eager to learn, proposes new solutions and questions the status quo;
Resilience: ability to handle adversity and turn difficulties into learnings for future actions;
Attitude, ambition and nonconformity: not limited to the basics, goes further and proactively anticipates client needs;
Client relationship and digital empathy: places the customer as a priority, translates customer needs into the best solution while maintaining an ownership perspective.
Benefits
Choose the ideal benefit for you and your dependents through a digital platform with categories such as Gym, Meal Voucher (VR), Food Allowance (VA), Pharmacy Assistance, Health Insurance, Dental Care and Life Insurance;
Corporate mobile phone — a brand-new smartphone for you;
Unlimited voice and data plan — with Vivo’s high-performance 5G network;
Exclusive Vivo offers with special discounts on landline, broadband, TV and apps;
Eligible to receive an annual Bonus or PPR (Profit Participation Program);
Plan your future with a Private Pension Plan;
If you have children, you’ll be eligible for a subsidy to help with school, daycare or nanny expenses;
Work in an environment that respects your personality, dress style and way of being, allowing you to be authentic. #VemdeVocê
Work remotely up to 2 times per week. #Mobility
Flexible working hours;
Enjoy a day off to celebrate your birthday;
Participate in one of the largest corporate volunteer programs to make an impact;
Benefit from our Educational Development Program with partner institutions offering discounts, plus certifications and online courses;
Advance your career through our Internal Recruitment Program, in Brazil or abroad — we are present in over 17 countries! #VivoMinhaCarreira
Access a range of initiatives to improve your physical, emotional and social well-being through #VivoBemEstar, including consultations with nutritionists, psychologists, social services, telemedicine and more;
All our vacancies are open to people with disabilities and/or candidates in rehabilitation. We value diversity, differences and people’s potential! #VivoDiversidade
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