Digital Project Manager managing digital campaigns for leading FMCG brands at a top digital agency. Ensuring project success through effective team communication and management of external partners.
About the role
- Excursions Manager responsible for managing daily tour operations and supervising staff in Hoonah, AK. Focus on guest satisfaction and operational consistency with oversight of excursions.
Responsibilities
- Oversee daily tour operations to ensure safe, efficient, and high-quality delivery.
- Support guest satisfaction, employee engagement, and operational consistency while supervising and coaching all seasonal supervisors.
- Maintain oversight of each tour, support ship communication, and assist the Director of Excursions with operational needs.
- Manage labor alignment, help keep staffing within budget, and contribute to financial forecasting and overall departmental performance.
- Build and maintain strong working relationships with shipboard shore excursion staff.
- Assist with new tour development, allocations, and operational input for proposals.
- Conduct weekly, and as needed, meetings with Excursions Supervisors and Staff to provide coaching, operational updates and morale support.
- Ensure all tour equipment is operational and tour ready, including routine cleaning, service checks, and compliance.
Requirements
- Minimum 10 years working in tourism industry, preferably in Alaska, with emphasis in operations and guest services.
- Minimum 5 years experience managing staff over 40.
- Proficient computer skills including Microsoft Office Suite, and aptitude for learning other computer programs.
- Proven outstanding customer service philosophy and practices.
- Bachelor’s degree in business or tourism preferred.
Benefits
- Year-Round Salary
- Benefits
- Bonus Potential
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