Lead Customer Engineer driving AI transformations as part of AI - powered customer experience solutions. Own AI agent building process and partner with customers for strategic technology implementation.
About the role
- Business Implementation Manager directing the development of business implementation strategy at ICW Group. Overseeing project schedules and quality in a complex insurance environment.
Responsibilities
- Direct the efforts of resources and assist in the development of business implementation strategy
- Manage the project schedule, cost, and quality of the total portfolio
- Identify business needs with stakeholders and deliver on IT improvements
- Recommend and implement policies, processes, and tracking mechanisms to be used by staff
- Ensure that projects achieve objectives and are executed in a timely manner
- Review and approve project estimates and statements of work for large and complex efforts or those which have a significant business impact regardless of size
- Facilitate discussions with business and technical stakeholders throughout the requirements definition and functional design process for large projects or those with significant business impact
- Review and approve user training plans for the largest/most complex projects
- Establish performance objectives for department staff and report on accomplishments
- Direct and monitor the efforts of business analysts on project work plans
- Manage project timelines for multiple efforts within the portfolio
- Provide oversight and direction to business analysts on the approach, structure, and content for design review sessions
- Facilitate and participate in user acceptance testing
- Lead the effort to obtain agreement from the business owners on desired user documentation
- Oversee major change analysis activities
- Serve as the final appeals point for escalated change control issues
- Communicate the results of these decisions to all affected stakeholders
- Provide strategic view of the impact of various training efforts and assess impact on the distribution force
- Conduct impact analysis stating company and enterprise implications.
Requirements
- Bachelor's degree required from four-year college or university in Business, Computer Science, or related field
- Minimum 10 years of experience managing multiple complex, large-scale, high risk business analysis projects
- Minimum 3 years of experience managing a department operating budget and providing oversight to others work
- PMP certification in project management or successful completion of a recognized project management curriculum required
- CPCU designation a plus
- Working knowledge managing multiple complex, large-scale, high-risk business analysis projects
- Advanced skills in project management processes, tools and techniques, and analyzing/improving business processes with a technology solution
- Demonstrated competency in managing, mentoring, and developing staff
- Proven experience in managing financial and technology resources
- Extensive knowledge of the insurance business and industry.
Benefits
- Generous medical, dental, and vision plans
- 401K retirement plans and company match
- Bonus potential for all positions
- Paid Time Off with an accrual rate of 5.23 hours per pay period (equal to 17 days per year)
- 11 paid holidays throughout the calendar year
- Support for continued learning 100%
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