Principal Consultant overseeing client relationships, commercial strategy, and delivery governance at CMSPI. Responsible for deepening executive relationships and ensuring high - quality delivery with a consulting mindset.
About the role
- Business Consultant guiding Oracle Retail Xstore software implementations and offering client support in Portugal. Engaging in project management and technical consultations for optimal software solutions.
Responsibilities
- Assist in the definition of project objectives, scope, processes, organization, timelines, and overall approach.
- Lead Business Impact Analysis (BIA) Session on POS and supporting OMNI applications (CRM, OMS, OB).
- Consider and define implementation and integration alternatives.
- Act as a contact for the system functionality advice and provide coaching to the client business process team users.
- Define system configuration requirements, identify gaps, and recommend system modifications and process changes to optimally satisfy business users.
- Document functional requirements for modifications and support the design process for the client.
- Escalate project issues that cannot be resolved within your sphere of influence/authority to the Project Manager as needed.
- Support multiple customer development and deployment projects by consulting on best practices for payment transactions, providing technical assistance, and custom solutions based on requirements.
- Work with internal development teams to write customer-based functional requirements and support the development of new products and technologies.
- Design hardware and software testing and evaluations for payment and tablet devices.
- Provide regular project updates to key stakeholders.
- Collaborate with business development and sales personnel to achieve technical support of the certification of payment by processors and consult on them to pre-sales customers.
- Maintain a detailed knowledge of the functional capabilities and integration points of the Oracle Retail Xstore solution, as well as an in-depth understanding of payments and associated processes.
- Assist with driving test plan definition, creation, and execution, as well as go-live assessments as needed.
- Lead/Support System Integration Testing (SIT) and User Acceptance Testing (UAT) with clients.
Requirements
- Understanding of Oracle Retail Xstore solution functional concepts, integration points, and functional application knowledge.
- Demonstrable record in successful large-scale package software implementation.
- Demonstrable experience in the definition of business process definition and improvement.
- Working knowledge of the practices, procedures, and principles of project management.
- Ability to identify and proactively solve problems for Oracle Retail Xstore clients.
- Strong client negotiation and demonstrated consulting skills.
- Understands and demonstrates financial responsibility as related to the overall project budget and timelines.
- Capable of driving process improvement.
- Strong interpersonal skills with the ability to influence; excellent verbal and written communication.
- Ability to work with clients to build a sense of shared ownership and minimize potential resistance.
- High degree of initiative, motivation, and problem-solving skills.
- Ability to be flexible and adapt to change in a complex global organization.
- Professional approach when dealing with internal and external customers.
- Ability to work collaboratively within a team environment to meet aggressive goals with multiple competing priorities.
- Must be detail-oriented, analytical, and organized, as well as a self-starter with the ability to think creatively.
- Ability to maintain a positive attitude under stressful circumstances.
- Ability to maintain confidentiality when dealing with proprietary information.
- Proficient with MS Office applications (Word, Excel, PowerPoint, Project).
- Payment industry experience in both payment software and security.
- Experienced in EMV standards and certification.
Benefits
- Private Health Insurance
- Private Life Insurance
- Flex Benefits monthly allowance
- Work-from-home friendly
- Coffee, Tea, and Water in the office
- Different social events with a lot of food
- Great Collaborative environment
- Training and developing
- Employer Benefits Program
- A Certified Great Place to Work
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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