Business Analytics Consultant supporting strategic decision-making and problem-solving with analytics at EXL. Requires proficiency in Excel, Alteryx, SQL, Python, and Tableau/Power BI.
Responsibilities
Perform advanced data analysis using Excel, Alteryx, SQL, JSON, and Python to support business initiatives.
Design and maintain interactive dashboards and reports using Tableau or Power BI to communicate insights clearly and effectively.
Conduct forecasting and scenario-based planning to support resource allocation, capacity planning, and strategic initiatives.
Collaborate with stakeholders to understand business requirements and translate them into analytical solutions.
Extract and transform data from various platforms (e.g., Salesforce, Genesys, InContact) to analyse customer and advisor interactions.
Provide recommendations based on trends, variability, and performance metrics to optimize staffing and service levels.
Support budgeting and long-term planning through data-driven staffing analysis and forecasting.
Requirements
Bachelor’s or Master’s degree in Analytics, Data Science, Statistics, Engineering, or a related field
4+ years of experience in business analytics or consulting, with a focus on forecasting and strategic decision support
Technical Proficiency in:
- Excel for advanced data manipulation and modelling
- Alteryx for ETL and workflow automation
- SQL and JSON for data extraction and transformation
- Python for scripting, forecasting, and statistical analysis
- Tableau/Power BI for data visualization and dashboard development
Strong problem-solving skills with the ability to derive insights from complex datasets
Experience in forecasting techniques, capacity planning, and scenario modelling
Ability to communicate findings in a clear, concise, and business-relevant manner
Benefits
EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL’s Human Resources team, as well as our hiring managers.
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