Sr. Business Analyst developing requirements and enhancements for software solutions in a global analytics firm. Collaborating with teams to bridge user needs and technology solutions.
About the role
- Business Analyst role prioritising work requests to improve customer experience at Xero. Collaborate with engineering teams to ensure compliance and enhance product security standards.
Responsibilities
- Research and analyse how potential solutions and improvements should be delivered
- Document findings into specifications, user stories, etc. that will be used as the foundation of the development and testing phases
- Be able to prioritise feature requests, security/compliance improvements and bug fixes in partnership with relevant PMs and engineering leads into an achievable roadmap
- Responsible for observing & improving the CX triaging/Work Request process including measuring its effectiveness and prioritising potential improvements
- Involvement in the incident management process including assisting in clarifying customer impact
- Maintain a high level of communication to all interested parties on progress, scope, roadblocks to delivering work requests
- Be able to manage concurrent pieces of work and prioritise the effort on each and other dependencies.
Requirements
- Previous experience as a Business Analyst or Technical Analyst is highly desirable, but we're more interested in your ability to be proactive and eagerness to learn in the role
- Experience improving processes or products
- Experience working with engineering and product teams
- Understanding of development lifecycle and ability to priorities incidents and bugs as they come through
- Bonus - knowledge of invoice product
Benefits
- Offering very generous paid leave to use however you’d like (plus statutory holidays!)
- Dedicated paid leave to care for your physical and mental wellbeing
- Employee Assistance Program for mental health care for you and your family
- Free medical insurance
- Wellbeing and sports programmes
- Employee resource groups
- 26 weeks of paid parental leave for primary caregivers
- Employee Share Plan
- Beautiful offices
- Flexible working
- Career development
- Many other benefits that reflect our human value
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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