Service Management Analyst developing and maintaining knowledge management strategy at Syneos Health. Focusing on operational readiness and collaboration between IT project delivery and operational teams.
About the role
- VDOT Business Analyst required with 5+ years in IT projects for the Asset Management Team in Richmond, VA. Involves problem-solving, requirements gathering, and stakeholder interaction.
Responsibilities
- Review, Analyze complex process and systems and break them down into manageable parts.
- Finds root causes, and not just symptoms.
- Prepare diagrams explaining the modifications so that both technical staff and executive management can visualize and understand what must be done.
- Experience creating wireframes or visualization examples (Visio) from requirements.
- Assists with User Acceptance Testing.
Requirements
- 5+ years of BA Experience in IT projects
- Strong oral and written communication skills
- IT software/application project experience required
- Familiarity with enterprise software - like, Oracle, SQL Server.
- Understanding of databases (SQL), APIs, Data Flow Diagrams.
- Strong experience in conducting stakeholder interviews and workshops.
- Skilled at writing clear, testable, functional, and non-functional requirements.
- Strong familiarity and previous experience with using Azure DevOPS (TFS) for creating and managing agile items
- Previous experience in working with Agile/Scrum (including SAFe) AND Waterfall projects.
- Experience with Business Process Modelling - using/documenting Swim Lane and Flow Chart Diagrams.
Benefits
- Health insurance
- 401(k) matching
- Flexible work arrangements
- Paid time off
- Professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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