Managing variable compensation models and annual objectives for the commercial team at Pernod Ricard Brasil with strategic alignment and decision support.
About the role
- BMC Helix Administrator maintaining BMC Helix environments and collaborating with technical teams. Responsible for system configurations and ensuring high availability of service management processes.
Responsibilities
- **Key Responsibilities:**
- Administer BMC Helix applications, including workflows, dashboards, and reports, ensuring optimal performance and reliability.
- Monitor system health and performance, proactively identifying and resolving issues to minimize downtime.
- Provide technical support and training to end-users, facilitating the effective use of the platform.
- Manage system upgrades, patches, and configuration changes in collaboration with cross-functional teams.
- Document system configurations, maintenance procedures, and best practices for future reference.
- Analyze system functionalities and stakeholder needs to recommend enhancements and improvements.
- Stay up-to-date on BMC Helix developments and contribute to the continuous improvement of our IT service management solutions.
Requirements
- **Requirements:**
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 3-5 years of experience in administering BMC Helix or similar IT Service Management platforms.
- Strong knowledge of BMC Helix architecture, components, and administration.
- Experience with incident, problem, and change management workflows within BMC Helix.
- Excellent problem-solving skills and the ability to work independently in a remote setting.
- Strong communication skills to collaborate effectively with remote teams and stakeholders.
- BMC certifications or relevant training in ITSM are a plus.
- **Preferred Qualifications:**
- Familiarity with scripting languages for automation (e.g., Python, Ruby).
- Understanding of Agile methodologies and experience in an Agile environment.
- Experience with integration of BMC Helix with other enterprise applications.
- Proven ability to mentor and train junior staff.
- Proactive approach to system optimization and user support.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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