Senior Mortgage Loan Officer providing loan solutions for PNC's customers. Managing customer relationships and collaborating on mortgage transactions remotely.
About the role
- Customer Service Representative providing technical support and service excellence to Moneris merchants. Engaging in upselling while achieving individual performance goals.
Responsibilities
- Provide support to our merchant customers through multiple channels, including voice, chat, email, social media, third‑party integrated channels, and other new or emerging channels and technologies.
- Promote our products and services to merchants, identify cross‑sell and upsell opportunities, and forward leads through the appropriate channels.
- Accurately collect and document information provided by merchants, using effective troubleshooting techniques to deliver a consistent first response to service calls and technical inquiries.
- Gather and record merchant information while applying problem‑solving methods to provide a consistent initial response to inbound service and technical requests.
- Be accountable for meeting individual performance targets that contribute to overall company objectives, including (but not limited to) productivity, quality assurance, compliance, attendance, and adherence goals, as well as capturing the voice of the customer (customer surveys).
Requirements
- 1+ year of customer service experience, preferably in a call center.
- Bilingual in English and French (read, written and spoken) is required.
- Understanding of software, features and computer hardware (routers/modems/etc.).
- Ability to work varied schedules, including evenings, weekends and holidays.
Benefits
- Comprehensive total rewards program, including performance-based bonuses, flexible benefits from day one, and a choice between a Health Care Spending Account (HCSA) and a Personal Spending Account (PSA).
- Retirement planning support, including profit-sharing programs with employer contributions and a defined contribution pension plan.
- Opportunities for growth and development, including unlimited access to Coursera, mentorship programs, and an internal technology platform for short-term projects.
- Robust well‑being support, with an Employee and Family Assistance Program, 24/7 virtual healthcare access, and workplace wellness initiatives.
- Recognition and rewards, with company-wide recognition programs, exclusive banking perks with RBC and BMO, and access to attractive staff discounts.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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