Associate in Technology Strategy Consulting at PwC, developing and implementing strategies for business growth. Analyzing market trends and assisting clients in technology investments and initiatives.
About the role
- Service Delivery Manager overseeing travel service operations for International SOS. Coaching teams to deliver exceptional client experiences and operational excellence.
Responsibilities
- Lead, coach, and motivate remote teams, ensuring effective training, support, and performance evaluations.
- Manage staffing levels aligned with business needs.
- Establish clear goals and standards, monitor progress, and address development needs.
- Design and implement recognition programs to drive engagement.
- Maintain team engagement through consistent activities and HR collaboration.
- Manage operations to meet budget, quality, productivity, and satisfaction goals.
- Develop and document SOPs for new and existing policies.
- Partner with HR and Training to ensure hiring and training excellence.
- Build infrastructure to support new and growing business.
- Champion a high-touch service culture aligned with 'Extraordinary Every Time'.
- Ensure adherence to call and case quality standards.
- Resolve escalations and complaints with urgency and professionalism.
- Support audit readiness and ensure compliance.
- Maintain alignment with Aspire Lifestyles and International SOS policies.
- Establish consistent communication channels across teams.
- Deliver performance presentations to senior management and clients.
Requirements
- Minimum 5 years in travel, lifestyle, or hospitality services.
- Minimum 5 years managing teams of 15+ in a call center environment.
- Must possess relevant Supervisor Travel Industry Certification accordance with local requirements.
- Experience with travel programs (air/hotel) and B2B models preferred.
- Bachelor’s degree or equivalent experience required.
- Highly proficient communication in English (verbal and written) required.
- Proficient communication in French (verbal and written) required.
Benefits
- Accommodations are available upon request throughout the selection process.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Processing all release of information requests efficiently and accurately. Safeguarding patient privacy and delivering exceptional customer service as an On - Site Lead ROI Specialist.
Bilingual Customer Service Representative assisting Spanish - speaking clients at Localiza&Co. Providing personalized, high - quality service and resolving client inquiries efficiently.
Senior Specialist handling bilingual speech validation for Synchrony. Validating calls and supporting the execution of complaint monitoring controls.
Bilingual Ford Credit Canada Development Program for university or automotive college graduates. Join a fast - paced team, redefining auto financing and embracing future mobility.
Bilingual Clinical Coordinator managing patient care and treatment in sleep medicine practice. Collaborating with healthcare team while upholding standards of patient care.
Bilingual Spanish Psychiatrist providing comprehensive psychiatric evaluations and ongoing care in a hybrid multi - specialty setting. Contributing to culturally competent mental health care for diverse patients.
Bilingual Social Worker supporting families of clients aged 0 - 3 at GGRC. Conducting needs assessments and advocating for services while ensuring compliance with state regulations.
Bilingual Safety Specialist managing field support and safety programs in construction. Ensuring safety standards and training compliance in high - pressure environments.
Registered Psychologist working with diverse clients in a private practice setting. Serving the Chinese - speaking community with culturally appropriate evidence - based therapy.