Bilingual Patient Care Coordinator at DuPont Clinic assisting patients with reproductive health scheduling and resources. Supporting patient care transitions and providing compassionate communication.
About the role
- Processing all release of information requests efficiently and accurately. Safeguarding patient privacy and delivering exceptional customer service as an On-Site Lead ROI Specialist.
Responsibilities
- This position is responsible for processing all release of information (ROI) requests in a timely, efficient, and accurate manner while delivering exceptional customer service.
- The Associate must safeguard patient privacy at all times by ensuring that only authorized individuals access medical records and that all information is released in accordance with the request, applicable authorization, company policies, and HIPAA regulations.
- As an On-Site Lead ROI Specialist, you will continually perform at a high quality and productivity level.
- You will interact regularly with management and keep them informed of any concerns or issues regarding quality, connectivity, client concerns etc., that may inhibit Sharecare HDS performance or service expectations for customers.
Requirements
- High School Diploma or GED required
- Minimum of 3 years' ROI fulfillment experience with Sharecare HDS or 4 years of external ROI experience required
- Proficiency in Microsoft Office applications
- Strong organizational and multitasking skills essential
- Demonstrates strong leadership abilities
- Advances knowledge of multiple EMR platforms, medical terminology, and ROI request types
- Demonstrated ability to manage time effectively and meet task deadlines
- Willingness to learn programs and processes quickly
- Self-motivated, dependable, and able to work independently or as part of a team
- Proven ability to maintain productivity, utilization, and quality performance standards
- Strong interpersonal and problem-solving skills
- Serve as the Subject Matter Expert (SME) for assigned customer accounts, demonstrating strong skills in documentation, communication, and organization
- Ability to assist with onboarding and training of new employees
- Demonstrated documentation and communications skill
- Ability to monitor production, utilization and quality of employees
- Demonstrated ability to maintain productivity and quality performance
- Excellent interpersonal skills for team and client interactions
- Bilingual, with fluency in both English and Spanish!
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