Service Management Analyst developing and maintaining knowledge management strategy at Syneos Health. Focusing on operational readiness and collaboration between IT project delivery and operational teams.
About the role
- Associate Business Analyst providing analytical and operational support in Claims and Healthcare processes. Focused on Robotic Process Automation initiatives to improve efficiency and streamline business processes.
Responsibilities
- Research and analyze data, business operations, and workflows to identify trends, issues, and opportunities for process improvement.
- Develop or assist in developing recommendations and action plans to address identified business needs.
- Support project planning and management from design and development through testing, implementation, and maintenance.
- Prepare reports and presentations summarizing objectives, findings, and recommendations.
- Collaborate with cross-functional teams to achieve project goals and ensure alignment with business objectives.
- Analyze current processes within Claims, Clinical, and G&A functions to identify potential risks and areas for automation or efficiency enhancement.
- Support RPA projects by gathering requirements, testing solutions, and validating outcomes.
- Create and maintain reports that inform decision-making and support strategic goals.
Requirements
- Bachelor’s degree or equivalent experience (high school diploma/GED required).
- Strong analytical and problem-solving skills with the ability to evaluate processes and recommend effective solutions.
- Exceptional attention to detail and organizational skills, with the ability to manage multiple priorities.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook); Power BI experience preferred.
- Knowledge of process and data-driven analysis techniques.
- Understanding of the healthcare system and experience working in Agile/sprint environments.
- Must be located within commuting distance of Camp Hill, PA or Alpharetta, GA, and able to report to the office for key events such as town halls, team meetings, and collaborative sessions.
Benefits
- Competitive base and incentive pay
- 401(k) with robust matching and non-matching contributions
- Rich medical & pharmacy benefits
- 100% employer-paid dental and vision benefits
- Holistic wellbeing program with deep financial incentives
- Generous paid time off plus 12 paid holidays and your birthday off
- Culture of growth and learning: career development; tuition reimbursement; recognition program
- Family support: adoption assistance, fertility treatment, child, elder & pet care assistance
- Social responsibility and volunteer opportunities
- Employee discount program
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