Aftermarket Sales Representative ensuring customer satisfaction by providing service and technical support. Handling inquiries and collaborating with sales and customer service departments in Missouri or Wisconsin.
Responsibilities
Handle billing inquiries, service requests, and customer suggestions or complaints promptly and professionally
Provide post-sale technical support services such as installation, troubleshooting, and maintenance
Resolve customer issues fairly and in accordance with consumer laws
Offer product and service information and identify opportunities for upselling
Respond timely to customer inquiries via various communication channels
Requirements
College degree or above in Business Administration, Customer Service, or related fields
Proven experience in customer service, technical support, or related roles
Strong communication and interpersonal skills
Ability to handle non-standard problems with effective solutions
Proficiency in MS Office and customer management software
Benefits
Exceptional service to both new and existing customers regarding billing inquiries
Post-sale technical support including installation, troubleshooting, problem resolution, and maintenance
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