Hybrid Account Manager

at The Marketing Practice

• Job title: Account Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: A$85,000 - A$100,000 per year
• Degree requirement: Bachelor's Degree
• Tech skills: Spark
• Location requirements: Hybrid, Sydney, Australia

About the role

• Account Manager managing B2B client relationships at The Marketing Practice. Ensuring project delivery and building trusted partnerships for impactful campaigns.

Responsibilities

• Be the heartbeat of the client relationship by providing clear, consistent, and timely communication in real-time.
• Lead the rhythm of delivery by providing work, timeline, and budget updates, coordinating status meetings, and flagging blockers or risks to the client.
• Participate in briefings to capture client requirements and reporting needs.
• Capture and distribute feedback, and follow-up on any action points to ensure nothing slips through the cracks.
• Support your Account Director by growing relationships with clients through continuous responsive communication, solutions, and by managing appropriate expectations.
• Rally the right team members to align on shared responsibilities, processes, resourcing, and delivery tasks to bring campaigns to life.
• Translate client briefs into clear production plans and energize the team with the details when facilitating kickoff meetings.
• Keep work moving, deadlines clear, and actions sharp so the team can focus on delivering their best.
• Champion resilience by spotting roadblocks and challenges early-on and finding creative solutions to overcome them.
• Review work with a critical but constructive eye, to ensure it meets expectations and is ready to “wow” the client before it reaches them.
• Create project estimates, quotes, and statements of work with precision, supported by your Account Director.
• Manage project finances and administration by raising PO’s and invoices, and maintaining accurate forecast data to ensure projects stay commercially healthy.
• Keep a close eye on budgets and profitability, flagging risks to your Account Director early and helping the team stay focused on what’s possible.
• Dive into your client’s world by taking a vested interest in understanding their business and industry and sharing relevant details across your team.
• Stay connected on programme and campaign performance, and liaise with your team to share insights and actionable recommendations that sharpen impact.
• Learn the breadth of tmp’s services and be ready to show how we continually bring value to each and every partnership.
• Identify opportunities for tmp to extend our scope of work within existing projects and collaborate with your Account Director to move them forward and bring them to life.
• Lean into tmp’s values of being entrepreneurial, resilient, and human in how you lead both clients and teams.
• Bring energy, positivity, and a challenger mindset that helps us all continue to raise the bar.

Requirements

• An ambitious account manager who sees marketing not just as a job, but as a career you’re excited to grow and shape.
• An approachable, trusted teammate and partner that people have confidence in to get things done.
• You are resilient and proactive. You don’t just handle challenges, you also find creative ways through them.
• A clear and confident communicator who can simplify the complex and keep stakeholders aligned.
• Pragmatic and solutions-focused and know when to push for excellence and when to keep things moving.
• Naturally curious, asking smart questions and actively listening to uncover insights that elevate the work.
• Confident in challenging thinking and providing your own perspective.
• You have a creative spark and are ready to bring energy and fresh ideas to every project.
• Highly organized and calm under pressure with an ability to juggle priorities and multiple clients without losing sight of what matters most.
• Previous experience in a marketing or agency environment, where you’ve seen campaigns from idea to execution.
• A working knowledge of different types of marketing campaigns and how they drive impact.
• Experience leading or coordinating cross-discipline teams (for example, asset production, strategy, creative, data, and media).
• Confidence with everyday IT tools (Word, Excel, PowerPoint, Outlook) and the ability to pick up new systems quickly.
• Familiarity with project management tools and processes that keep work running smoothly.

Benefits

• Plentiful paid time off: Each employee has the freedom to choose how long they want to be away from work. We recommend at least 20 days of PTO, so employees can fully rest and avoid burnout.
• Sick leave (15 days annually): Illnesses are taken seriously at The Marketing Practice. We provide 15 days of sick leave so employees can take their time to make a full recovery before returning to work.
• Holiday shutdown (December 26th - 29th): As the whole company shuts down for a few days, you can celebrate the holidays with loved ones.
• Parental leave: Primary caregiver: 12 weeks full pay and then 12 weeks 50% pay; Secondary caregiver: 12 weeks full pay