Hybrid Account Manager

at Law Business Research

• Job title: Account Manager
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, London, United Kingdom

About the role

• Account Manager managing client relationships and engagement for Law Business Research. Building stakeholder relationships, supporting growth initiatives, and ensuring client satisfaction.

Responsibilities

• Build and maintain positive relationships with stakeholders across assigned accounts through regular check-ins, responsive communication, and a service-oriented approach.
• Assist in gathering client feedback and usage data to identify opportunities for improvement and growth.
• Attend selected industry events, conferences, and product demos to gain exposure to the market and support client engagement activities.
• Work closely with the Client Services team to ensure smooth onboarding, renewal processes, and ongoing client satisfaction.
• Contribute to account plans by providing client insights and supporting initiatives aligned with client goals and product capabilities.
• Assist in the preparation of proposals and presentations, ensuring materials are tailored to client needs and aligned with company messaging.
• Support upselling and cross-selling efforts by identifying potential opportunities and collaborating with senior account managers to execute plans.
• Share client feedback with internal teams to help inform product improvements and support successful launches.
• Maintain accurate records of client interactions and sales activities in the CRM system, ensuring compliance with GDPR and internal processes.
• Work towards monthly and quarterly targets with guidance from senior team members, demonstrating a proactive and results-oriented mindset.
• Participate in team meetings, training sessions, and knowledge-sharing initiatives. Learn from experienced colleagues and contribute to a positive team culture.
• Embody our core values of Collaboration, Excellence, Respect, Agility, and Humility in all client and team interactions.

Requirements

• Minimum 2 years of B2B Account Management experience, ideally within a structured sales environment (e.g., MEDDIC, Challenger, SPIN), with exposure to strategic growth initiatives in client-facing roles.
• Track record of success in subscription-based sales, preferably within a data, analytics, or content-driven business model, with demonstrable client retention and growth achievements.
• Strong communication skills, both verbal and written, with the ability to present confidently, build trust, and influence stakeholders across client organizations.
• Understanding of account-based marketing (ABM) principles and experience supporting targeted campaigns to drive engagement and expansion within existing accounts.
• Experience managing multi-stakeholder relationships, including supporting procurement and contract processes in collaboration with legal and compliance teams.
• Organised and detail-oriented, with solid forecasting, reporting, and pipeline management skills. Able to manage multiple priorities and deadlines effectively.
• Proficient in CRM systems, particularly Salesforce, with a commitment to maintaining accurate records and using data to inform account strategy and decision-making.
• Commercially minded and collaborative, with a passion for client success and a proactive approach to working cross-functionally with product, marketing, and client services teams.
• Confident and professional telephone manner, with strong influencing and negotiation skills developed through client interactions and deal support.
• Self-motivated and resilient, with a consistent record of meeting sales targets and contributing to team goals in dynamic environments.
• International outlook is a plus, including experience supporting global or multi-regional accounts and an appreciation of cultural nuances in client engagement.
• Team-oriented, with a willingness to share knowledge and support junior colleagues, contributing to a positive and high-performing team culture.
• Experience in the legal or professional services sector is advantageous, particularly in understanding client workflows and data needs.

Benefits

• Eye care
• Employee Assistance Programme
• A day off for your birthday
• Pension (4% employer contribution and 4% employee contribution)
• Life assurance
• Cycle to work scheme
• Season ticket loan
• £350 annual wellbeing allowance to contribute to gym memberships or fitness classes
• Puregym access
• Perks at work platform access
• Access to Employee Affinity Networks
• Mentoring scheme
• Volunteering Day
• Mortgage Advice
• Work from anywhere (2 weeks)
• Generous parental leave