Senior Relationship Manager managing key strategic clients for Iress, Australia's technology company. Building trusted partnerships and driving client success to enhance revenue growth.
About the role
- Account Manager elevating client relationships and managing talents in the entertainment industry. Responsible for project oversight and strategic development in a dynamic team environment.
Responsibilities
- Supervise and execute negotiated partnerships for our talent from start to finish, ensuring all contractual terms are met.
- Track performance by evaluating key performance indicators (KPIs) and present comprehensive end-of-partnership reports detailing successes, challenges, and key insights to guide future strategies.
- Develop content strategies and concepts, using social analytics and trends to maintain high engagement rates and ensure content effectiveness.
- Collaborate with talent and Dulcedo staff during and after collaborations to ensure each talent maintains a consistent and impactful social presence.
- Actively participate in the agency experience for talent by being involved in onboarding, quarterly planning, and other key activities.
- Assist with day-to-day talent management by providing scheduling support to help organize activities and ensure success.
- Develop content strategies and concept ideas, relying on social analytics and trends to sustain high engagement rates and ensure content effectiveness.
- Manage incoming PR requests, handle interview inquiries, respond to mailings, and process event invitations.
- Contribute to outbound strategies, including talent acquisition, pitching interviews, gift outreach, event RSVPs, and outreach to new brands.
- Attend on-site production days and talent events, providing on-site support to ensure successful collaborations.
- Use appropriate tools and information channels to stay up to date on industry trends, serving as a valuable resource for the team.
- Participate in our buddy program upon request, where you will be invited to mentor new Dulcedo hires and share best practices.
Requirements
- Approximately 1 year of experience in influencer marketing or public relations, either in-house or agency-side.
- Interest in creators focused on lifestyle, beauty, NHL, and comedy.
- Excellent interpersonal skills with a natural talent for building and maintaining strong relationships.
- Strong organizational skills with a proven track record managing tasks, attention to detail, meeting multiple deadlines, following processes, and effective multitasking.
- Good understanding of paid media, influencer marketing, and public relations.
- Demonstrated team player attitude, with a collaborative approach and the ability to give and receive constructive feedback.
- Experience presenting alongside business development teams and clients is a plus.
- A bachelor's degree in a related field is an asset.
- Strong knowledge of online communities in fashion, beauty, and entertainment.
- Experience managing influencer/talent partnerships and evaluating social and industry performance metrics.
- Strong mediation skills with experience in negotiation, conflict resolution, and expectation management.
- Proven experience communicating directly with talent and corporate clients.
Benefits
- Unlimited Vacation. Yes, you read that correctly. This new policy at Dulcedo is one of our top initiatives to provide maximum flexibility to our employees.
- Speaking of flexibility, enjoy a highly flexible work environment with an almost entirely remote schedule, allowing you to adjust your workday as needed for life’s unpredictabilities and weather.
- Freestyle Friday: we finish at 2:00 PM EVERY Friday!
- Our Remote Work Policy is perfect for globe-trotters and expatriates, allowing you to continue your career while exploring the world.
- Receive Comprehensive Insurance covering dental, vision, and medical needs for you and your dependents after just one month.
- Experience our startup mentality combined with internal growth opportunities within a company with over 15 years of experience, offering strong stability.
- Join a close-knit team where respect and collaboration are prioritized.
- Enjoy significant autonomy and creative freedom to add your touch and make an impact where you choose.
- Be part of a rapidly growing company where the sky is the limit!
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