Senior Account Executive driving sales and European expansion for LiveEO’s infrastructure monitoring solutions. Leveraging AI and satellite technology to help clients improve efficiency and sustainability.
About the role
- Desk-Based Account Executive supporting the Account Management team with corporate client accounts. Ensuring high-quality service experience in the Specialist Waste Recycling team at Biffa.
Responsibilities
- Collaborate with internal teams to support service delivery and implement client initiatives.
- Act as a key point of contact for client requests, data reporting, and operational escalations.
- Support Account Managers with client retention, growth opportunities, and tender processes.
- Oversee purchase order management and ensure contractual and regulatory compliance.
- Drive customer satisfaction by monitoring service levels and promoting a client-first culture.
- Produce regular and ad hoc reports, providing insight to support commercial and compliance functions
Requirements
- Proven experience delivering high-quality customer service in a corporate environment.
- Strong collaboration skills, with experience working across internal teams, clients, and suppliers.
- Ability to interpret and report on client data, KPIs, and SLA performance.
- Proficient in Microsoft Office, particularly Excel; familiarity with Power BI is desirable.
- Highly organised with strong attention to detail and the ability to manage tasks independently.
- Customer-focused mindset with a commitment to service excellence.
- Experience in the waste management or environmental services sector is desirable.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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