Retail Sales Consultant at Telstra delivering exceptional customer service and tech solutions in - store. Collaborating with the team to meet sales targets and create a welcoming environment.
About the role
- Junior Customer Service Representative at ZURU, an international toy company providing customer support and managing order processes.
Responsibilities
- You will be the main point of contact for our customers and partners by phone and e-mail, handling communications independently
- You will manage the entire order process autonomously: entering orders, creating order confirmations, and ensuring on-time deliveries
- You will work closely with our warehouse team, Key Account Managers, and international colleagues in New Zealand and China, taking on responsibility
- You will support the team on projects and actively contribute to optimizing our internal processes
- You will prepare listing documentation, sometimes via customer-specific portals, and independently manage the entire process
- You will contribute your ideas, help shape initiatives, and take ownership of tasks
Requirements
- Some practical experience in customer service, sales support, or a service-oriented environment is an advantage but not required
- Enjoy interacting with customers and sales partners on a daily basis
- Team player with a solution-oriented and independent working style
- Clear, friendly communication skills and a willingness to learn and take on responsibility
- Good organizational skills and a basic commercial understanding
- High reliability, a careful working approach, and a strong quality awareness
- Excellent German and good English skills, both written and spoken
Benefits
- A dynamic and friendly working environment
- A competitive salary
- Flexible working hours
- A modern, well-equipped office in central Frankfurt with excellent public transport connections or parking options
- Coffee, water, and fruit in the office kitchen
- Office breakfast on the first Tuesday of each month
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Retail Sales Consultant providing outstanding customer service and tech solutions at Telstra stores. Empowering customers with products and services to enhance their telecommunications experience.
Retail Sales Consultant at Telstra providing exceptional service and technology solutions. Engaging with customers to enhance their telecommunications experience through knowledgeable support.
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