Customer Success Analyst expanding Clinicorp's client base through strategic value generation and relationship management. Participating in meetings, training, and enhancing client engagement across the platform.
About the role
- Hybrid Customer Service & Technical Support Representative providing support for Itamar Medical products through calls and emails. Collaborating with team to resolve customer inquiries and enhancing product knowledge.
Responsibilities
- Provide customer service and technical support of all Itamar Medical products and services.
- Receive incoming phone calls and emails - troubleshoot, research and respond to inquiries in a timely, professional manner.
- Work with a diverse team to investigate, assess and resolve issues in accordance with established guidelines and policies.
- Inform Customer Service Manager of all unresolved issues.
- Keep accurate records and document actions and discussions.
- Understand and educate customers about all Itamar Medical products and services.
- Retain customers through superior customer service and technical support.
Requirements
- Bachelor's Degree preferred
- Two + years working as a customer support representative/technical support representative
- Experience working remotely with space for an “at-home workstation”
- Experience with industry standard applications (MS Office, Internet Explorer, Remote Support Tools, Windows, SQL)
- Salesforce experience
- Ability to work between the hours of 7:00am and 8:00pm
Benefits
- Health insurance
- Professional development opportunities
- Flexible work arrangements
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