Technical Support Analyst at ICES providing first - level technical support and fulfilling service requests. Responsible for managing endpoint assets and enhancing user satisfaction in a hybrid environment.
About the role
- Support Analyst providing technical support for Ziosk systems and ensuring customer satisfaction through troubleshooting and effective communication. Adhering to performance metrics and client interaction protocols in a hybrid role.
Responsibilities
- Act as frontline technical support and response for incoming queries and issues related to Ziosk systems, software, and hardware using the various Ziosk support tools.
- Troubleshoot incidents with point-of-sale systems and other Ziosk platforms
- Provide superior customer service through phone and email support to restaurant clients
- Adhere to documented metrics and key performance indicators.
- Proactively contact sites as needed to resolve issues discovered through various monitoring tools.
Requirements
- Must be able to professionally interact with our client’s Restaurant Management at all levels
- Must be a strong problem solver
- Excellent verbal and written communication skills
- Must be willing to document work effort on an ongoing basis
- Existing POS knowledge is not a requirement but is a plus
- Flexible schedule, including weekend availability through midnight
Benefits
- Competitive benefits and compensation
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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