About the role

Senior Support Analyst at N5X establishing IT structure and supporting end users with Google Workspace expertise. Managing helpdesk operations and ensuring IT service quality in a hybrid model.

Responsibilities

Google Workspace: advanced administration of the Google suite (Gmail, Drive, Docs, Sheets) as our primary email and file storage platform, including permissions management, Shared Drives, retention policies, email security and auditing.
Identity and access management: administer Active Directory and Entra ID (Azure AD) integrated with Google, covering SSO, MFA, Conditional Access and identity governance.
Device management (MDM & Intune): define and implement compliance and device-management strategies (Windows and macOS) using Microsoft Intune, ensuring endpoint security regardless of collaboration platform.
IT support and operations: manage helpdesk operations and provide Level 2 and Level 3 support, resolving complex incidents and ensuring alignment with internal standards.
Asset management: oversee the IT asset lifecycle (hardware/software), ensuring full inventory control and resource optimization.
Network infrastructure and connectivity: perform basic troubleshooting for VPN, firewalls, DNS, DHCP, Wi‑Fi and routers.
Technical leadership and mentoring: provide guidance and act as a technical mentor, fostering team development.
Continuous improvement: produce technical documentation and lead automation initiatives to reduce manual work.

Education: Bachelor's degree in Computer Science, Information Systems or a related field.
Experience: minimum 3 to 5 years of prior experience in the role or in related areas at a senior level.
Google Workspace: advanced proficiency with the Google Workspace admin console (user management, Drive, security, reporting).
Operating systems and MDM: proficiency with Windows and macOS, and demonstrated experience administering Microsoft Intune to manage the device fleet.
Networks: solid knowledge of network protocols (TCP/IP, DNS, DHCP) and troubleshooting.
Tools: experience with ITSM and monitoring tools.
Languages: fluency in Portuguese and English.

Bonus: Annual bonus of up to 2 months' salary.
Work model: Hybrid — 3 days in the office per week, participation in in-person team rituals (currently quarterly), in-person meetings with stakeholders and company events.
Meal allowance: BRL 42.00 per business day.
Grocery allowance: BRL 800.00 per month.
Transportation: round-trip coverage for in-office days with no payroll deduction.
Health plan: Amil with copayment for the employee and eligible dependents (children and spouse).
Life insurance: MetLife coverage up to BRL 150,000.
Childcare assistance: reimbursement of up to 40% of base salary for children up to 24 months and 35% for children between 24 and 71 months.
Financial assistance for employees with children with disabilities: benefit equivalent to 50% of base salary.