Technical Product Consultant managing client inquiries and ensuring product compliance in Packaging Systems. Collaborating with teams and guiding product specifications while supporting international operations.
About the role
- AI Product Consultant leading pilot engagements demonstrating the value of Zendesk AI through technical configurations. Collaborating with customers and sales teams to optimize AI adoption efforts and ensure project alignment.
Responsibilities
- Lead pilot engagements end-to-end to prove the value of Zendesk AI through technical configuration, integration and validation against success metrics
- Collaborate with customers to optimise the building blocks for successful AI adoption (knowledge, on Messaging not Chat, procedures, data) - “readiness”
- Interface with Product to flag feature dependencies and request assistance to manage product gaps
- Own the design of strategies to ensure effective testing and quality assurance of AI agents & Copilot to obtain customer acceptance / sign-off for launch
Requirements
- Strong Zendesk product knowledge and customer-facing skills
- Highly technical (some basic coding skills), comfortable collaborating with customers at pace to build solutions
- Experienced in project management (structured delivery), relationship management and enterprise SaaS or AI implementations
- Demonstrated experience in change management for enterprise SaaS/AI programs (e.g., ADKAR/Prosci-style methods)
Benefits
- This position may also be eligible for bonus, benefits, or related incentives
- hybrid experience is designed at the team level to give you a rich onsite experience
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