Senior Business Advisor in Operational Excellence focusing on process improvement and efficiency in Claims. Collaborating with global teams to enhance customer service and deliver innovative solutions.
About the role
- Strategic Operations Manager at Zelis modernizing healthcare financial experience. Supporting operations and growth strategies while collaborating with leadership on key initiatives.
Responsibilities
- Own and support the operating rhythm of the business unit, including monthly and quarterly cadences with the Enterprise
- Develop agendas, materials, and analyses to ensure meetings are efficient, data-driven, and decision-oriented
- Track follow-ups, decisions, and action items to drive accountability and execution
- Partner closely with Payments BU leadership, Finance and Enterprise Strategy
- Act as connective tissue between the business unit and the broader enterprise, ensuring alignment on priorities and decisions
- Influence prioritization and investment decisions through clear insights, structured analysis, and strong executive communication
- Lead and support strategic analyses to identify and evaluate new growth opportunities (e.g., new markets, products, customer segments, partnerships, or M&A themes)
- Build market sizing, financial models, and business cases to support investment decisions
- Conduct competitive and industry research to inform strategic recommendations
- Support senior leaders with clear, concise recommendations and executive-ready materials
Requirements
- 4+ years of professional experience, ideally with a background in management consulting, investment banking, or private equity
- Strong analytical and financial modeling skills; comfortable building structured analyses from scratch
- Exceptional written and verbal communication skills, including the ability to synthesize complex topics for executive audiences
- Highly organized, detail-oriented, and able to manage multiple workstreams simultaneously
- Comfortable operating in ambiguity and moving between strategic thinking and tactical execution
- Startup or high-growth company experience is a plus
- Experience in healthcare, payments, or fintech is a plus but not required.
Benefits
- 401k plan with employer match
- flexible paid time off
- holidays
- parental leaves
- life and disability insurance
- health benefits including medical, dental, vision, and prescription drug coverage
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