Customer Experience Program Coordinator supporting hotel onboarding and CX platform usage. Providing system support and training while ensuring outstanding internal customer service.
About the role
- Client Support Specialist providing operational and communication support to Zelis clients across market segments. Collaborating with stakeholders to enhance the healthcare financial experience.
Responsibilities
- Provides direct support to an assigned market segment of Zelis clients
- Leads and manages operational changes, project planning, prioritization, and delivery of tasks
- Maintains clear communication with stakeholders
- Supports continuous improvement (CI) initiatives to enhance operational excellence
- Participates in meetings with stakeholders and assigned support team members
- Communicates and supports the Zelis vision and direction to assigned clients and team members
- Engages in constructive dialogue with clients, colleagues, and team members
- Acts as a resource for stakeholders and other Zelis team members
- Participates in client visits and conducts training sessions as needed
- Responds to client support tickets to ensure timely resolution
- Collaborates to execute operational initiatives aimed at enhancing client experiences
Requirements
- Bachelor's degree in Business, Technology, or a related field preferred or equivalent experience
- 2+ years of experience in a customer support or client-facing role
- Basic technical troubleshooting skills helpful
- Strong problem-solving abilities and attention to detail
- Proficiency in using CRM software and support tools
- Understanding of AI tools (CoPilot and/or ChatGPT) helpful to be able to develop/create intelligent prompts and/or agents
- Ability to manage multiple tasks and prioritize effectively
- Empathy and patience when dealing with complex, rushed or tense situations
- Excellent verbal and written communication skills
Benefits
- We foster a hybrid and remote friendly culture
- Employee's work locations are based on the needs of the position
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Chargé de Relation Client à distance pour Kisio Services et Consulting, promouvant l’image des clients et fidélisant la clientèle par des interactions de qualité.
Customer Experience Specialist at TreviPay delivering exceptional service to clients and merchants. First point of contact for inquiries and challenges, ensuring positive customer experience.
Supervising Extended Hours Service operations for Erie Insurance handling claims inquiries. Managing personnel and ensuring efficient service delivery in customer support roles.
Customer Support Representative helping customers with inquiries and feedback in the fintech industry. Providing support through phone, email, and live chat, ensuring customer satisfaction.
Customer Service Consultant providing a link between online and in - store experiences at CarMax. Support customers in their car buying journey through inbound inquiries and sales leads.
Customer Service Consultant providing support to customers in their car buying journey at CarMax. Guiding customers through online and in - store purchasing processes while achieving sales targets.
Customer Service Consultant at CarMax connecting customers to their car purchase needs online and in - store. Providing seamless support throughout the car buying journey in a fast - paced environment.
Sales Support Specialist at BioPlus Specialty Pharmacy assisting with administrative duties and prior authorizations. Triage prescriptions and maintain CRM and EMR for better operational efficiency.
Senior technical professional responsible for advanced software and system support for telecom and cloud - native solutions in a global environment.