Hybrid Intern – Process Improvement

at Zayo Group

• Job title: Intern – Process Improvement
• Job type: Internship
• Experience level: Entry level
• Salary: $23 - $25 per hour
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Denver, United States

About the role

• Intern supporting project management and process improvement within Zayo, a telecommunications company. Engaging in hands-on experience while collaborating with project managers and operational leaders.

Responsibilities

• Assist project managers with planning, organizing, and coordinating ongoing initiatives
• Maintain project schedules, action logs, meeting notes, and progress dashboards
• Track project milestones and risks; highlight issues or delays to leadership
• Support cross-functional collaboration by ensuring clear communication and documentation
• Document current-state workflows using tools such as Visio, Lucidchart, or Microsoft 365 applications
• Conduct interviews with subject matter experts to capture operational steps, handoffs, and dependencies
• Create standardized process documentation (SOPs, workflows, process maps, RACI charts)
• Identify bottlenecks, redundancies, or gaps in processes through data review and observation
• Analyze root causes and propose improvement opportunities for specific operational challenges
• Support the design of future-state processes based on Lean, Six Sigma, or continuous improvement principles
• Pilot new workflows or tools and provide feedback to project leads
• Measure the outcomes of implemented improvements and track results over time
• Work on assigned business problems and provide structured problem statements, hypotheses, and solution recommendations
• Develop simple KPIs or progress indicators to track improvement success
• Present findings to project teams and leadership in a clear, actionable format

Requirements

• Currently pursuing or recently completed a degree in Business, Operations, Project Management, Engineering, Telecommunications, or a related field
• Strong organizational skills and attention to detail
• Excellent written and verbal communication skills
• Ability to analyze information, identify patterns, and think critically
• Proficiency with Microsoft Excel, Word, PowerPoint; familiarity with Teams, SharePoint, or other collaboration tools
• Experience with project management methodologies (Agile, Waterfall, or hybrid) preferred
• Exposure to process improvement frameworks (Lean, Six Sigma, etc.) is a plus
• Interest in telecommunications, technology, or operations
• Ability to build dashboards or use basic data visualization tools

Benefits

• Health insurance
• Life insurance
• Disability retirement plans
• Paid time off
• Retirement 401(k) Savings Plan
• Generous paid time off policy including paid parental leave