About the role

Payment Operations Specialist ensuring accurate payment workflows and providing support for payment-related issues at the car-selling platform. Help resolve complex payment issues while collaborating with partners.

Responsibilities

Prioritisation: Manage a high volume of requests, ensuring urgent tasks are handled quickly to meet daily targets.
Problem Solving: Act as the lead contact for high-priority payment issues and technical failures, digging into the "why" to find a fix.
Collaboration: Work closely with engineering and banking partners to resolve background issues without letting the ball drop.
Process Efficiency: Watch for recurring bottlenecks and suggest practical ways to keep our workflows moving faster.
Monitoring: Oversee daily processing and monitor wallet balances so dealers are always ready to bid.
Onboarding: Guide new partners through the onboarding process, ensuring all compliance and documentation checks are handled with precision.
Investigations: Lead the investigation into payment returns or reversals, ensuring any discrepancies are cleared up promptly.
Operational Support: Help other teams coordinate collections and answer payment-related questions as they arise.
Partner Support: Provide professional, personalised support to our dealers and sellers, making sure they feel heard and helped.
Clarity: Translate complex technical payment errors into clear, easy-to-understand updates for partners and stakeholders.
Resolution: Aim to solve issues on the first call or email, using empathy and expertise to de-escalate tough situations.
Feedback: Share observations from your daily interactions to help the team improve our products and services.

Composure: You stay productive and positive during busy periods or unexpected system outages.
Attention to Detail: You take pride in being precise, especially when handling sensitive financial data and documents.
Critical Thinking: You don’t just follow a manual; you look for ways to improve how we work through automation or better logic.
Industry Knowledge: You have a solid understanding of settlement processes, industry guidelines, and relevant regulations.

💸 Competitive comp package
🌴 28 days' holiday increasing to 35 with length of service, plus extras for house moves, weddings and more!
Meal allowance of 8,32€ per working day (via Coverflex)
📈 Employee-friendly share options
❤️‍🩹 Private healthcare insurance
💚 Monthly coaching sessions with Spill - our mental wellbeing partner
👪 Inclusive parental, partner and shared parental leave including up to 20 weeks' full pay maternity and shared parental leave, and 8 weeks' full partner pay, as well as fertility treatment and pregnancy loss policies
🏖️ 'Work from abroad for a month' annual scheme
🧠 Generous learning and development budget
🖥️ £500/€550 home office budget