IT Change & Release Management Operations Analyst providing 24x7 operational support for enterprise Change and Release Management. Focus on governance, ServiceNow integrity, and automation for operational success.
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Hybrid Cloud Operations Lead – Managed Services
Posted 5 days ago
About the role
- Cloud Operations Lead designing and implementing enterprise-grade solutions at AHEAD to enable digital transformation for clients. Collaborating with stakeholders and delivering high-quality engineering solutions in a hybrid environment.
Responsibilities
- Ensure projects are delivered on time, at the highest quality standards while exceeding client expectations.
- Design and implement complex, mission-critical transformational enterprise-grade technical solutions for clients.
- Build and maintain strong client relationships, drive business growth, and identify opportunities for upselling and cross-selling.
- Develop high quality deliverables and presentations for Client engineering teams and senior leaders, this can include both technical and non-technical documentation.
- Collaborate with clients to understand their technical challenges and develop tailored solutions to address their needs.
- Create and present solution designs, options, ideas, and innovations to clients’ senior leadership teams.
- Develop and maintain Technical Roadmaps and Innovation Plans for supported Solutions.
- Establish project estimates and plans, identify risks and mitigations, oversee development and delivery of technical solutions.
- Provide mentorship, coaching, and professional development opportunities to team members, empowering them to grow and excel in their roles.
- Actively lead collaboration within our technical communities.
Requirements
- Experience and ability to “jump on a whiteboard” in front of a customer to develop a solution to a business / technology goal or challenge.
- Strong consulting and business acumen.
- 15+ years of IT experience and 10+ years of Cloud, DevOps, and Automation experience.
- Multiple certifications such as AWS Solutions Architect Pro, AWS DevOps Engineer Pro, Microsoft Azure Solutions Architect Expert, Azure DevOps Engineer Expert, Terraform Associate, etc.
- Hands-on experience designing and implementing Platform core services around Compute, Storage, Networking, Databases, Containers, Security, Identity, etc.
- Experience with organizational adoption of transformational initiatives such as Platform Engineering, DevOps, DevSecOps, Cloud Transformation/Migration, Application Modernization
- Hands-on experience with IaC and Automation tools such as: Terraform, Ansible, ARM, CloudFormation.
- Experience with using and managing deployment services such as Harness, GitHub, Ansible, Jenkins, etc. Knowledge and usage of git branching strategies is required.
- Hands-on and expert-level experience in programming with Java, Python or any development language.
- Experience with SDLC, containers and Kubernetes in a Cloud environment.
- Excellent written & verbal communication and interpersonal skills.
- Knowledge of modern cloud-native application design principles, DevSecOps, Infrastructure as Code (IaC), and CI\CD Pipelines.
- Knowledge of enterprise organizations across multiple industries and inner IT functions (e.g. Enterprise Architecture, Operations).
Benefits
- Medical, Dental, and Vision Insurance
- 401(k)
- Paid company holidays
- Paid time off
- Paid parental and caregiver leave
- Plus more! See benefits https://www.aheadbenefits.com/ for additional details.
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