Hybrid Support Consultant – Credit Risk Suite

at Zanders

• Job title: Support Consultant – Credit Risk Suite
• Job type: Full Time
• Experience level: Junior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Tech skills: Python, SQL
• Location requirements: Hybrid, Utrecht, Netherlands

About the role

• Support Consultant for Credit Risk Suite, liaising between clients and development teams. Driving improvements and ensuring client satisfaction in a hybrid work environment at Zanders.

Responsibilities

• Gather, clarify, and document business and functional requirements based on client feedback and market developments
• Serve as the primary point of contact for CRS clients on all credit risk-related questions, including model logic, regulatory requirements (e.g., IFRS 9), and practical application of credit risk methodologies.
• Provide expert guidance and support on the use, configuration, and interpretation of the Credit Risk Suite applications, ensuring clients fully understand the underlying models and outputs.
• Translate credit risk requirements into clear, actionable specifications for the development team, ensuring functional intent is well understood.
• Participate in system testing, validation of new releases, and user acceptance testing, with a focus on the accuracy and relevance of credit risk features.
• Support product rollout activities, onboarding, and client presentations, acting as a subject matter expert on credit risk.
• Collaborate closely with the development team to ensure timely, high-quality delivery of features that meet client and regulatory needs.
• Contribute to product improvement and roadmap discussions, bringing in-depth credit risk expertise and awareness of regulatory developments.

Requirements

• 1 to 4 years of experience in credit risk modelling, financial risk analytics, or a closely related field
• Deep understanding of credit risk concepts (e.g., PD, LGD, ECL), regulatory frameworks, and practical application in financial institutions
• Ability to explain model logic and system workflows to both technical and non-technical audiences
• Experience with programming or software development principles (e.g., Python, SQL) is a plus
• Strong communication skills, with confidence presenting to and supporting clients
• Ability to translate complex credit risk ideas into clear, structured requirements for software development
• Proactive mindset and willingness to work in close, cross-border collaboration
• Fluent in English (spoken and written).

Benefits

• A hybrid work environment, that promotes a healthy work-life balance
• Allowance to set up your home office in an ergonomically responsible way and an internet allowance
• Participation in the Zanders bonus scheme
• Secure your future with a pension scheme
• 29 paid holiday days
• A laptop and an iPhone
• An entrepreneurial culture that values personal development, with ample room for initiatives
• A truly collegiate environment with enthusiastic and helpful colleagues, fostering career excellence in Treasury, Risk or Technology
• An international and fun working environment, Cultural night events, annual Zanders's trip to a (surprise) location in Europe and many more exciting experiences to come!