Consultor(a) Especialista Interno at Stone solving client problems in hybrid work environment. Join a team focused on customer excellence and root cause solutions in Rio de Janeiro.
About the role
- Consultor(a) Comercial Interno role focusing on managing client relationships and enhancing customer experience at Stone. Responsibilities include strategic communication through various channels and ensuring customer satisfaction.
Responsibilities
- Manage a portfolio of clients to ensure their satisfaction, identify opportunities for improvement, and provide effective support, addressing commercial needs through consultative sales;
- Introduce yourself to new clients after authentication through the communication channels (written and phone);
- Proactively contact clients to assess performance and identify opportunities, carrying out negotiations and renegotiations;
- Act predictively to anticipate potential churns and intervene to reverse them;
- Actively contribute to projects and continuous improvement initiatives, aiming to help build and strengthen the team;
- Ensure compliance with commercial agreements made with clients.
Requirements
- Minimum of 1 year of experience in Sales/Commercial roles;
- University degree (in progress or completed);
- Experience with proactive client outreach and B2B engagement;
- Clear and effective communication skills;
- Proficiency in managing multiple channels;
- Ability to build and strengthen relationships with clients and the team;
- Strong ability to identify, analyze, and resolve problems decisively;
- Resilience and flexibility to adapt to change with an entrepreneurial mindset.
Benefits
- Health and Dental Insurance
- Verde Virtual Hospital: multidisciplinary medical team, therapists, and a health staff available 24/7 for fast, convenient care
- Meal Voucher and/or Food Voucher - Sodexo
- Gympass
- Childcare Assistance — for children up to 5 years and 11 months
- Life Insurance
- Transportation Voucher (for on-site positions only)
- SESC partnership
- Fixed Salary + Profit Sharing (PLR) (when requirements are met)
- Education Benefit — internal platform with access to books, podcasts, training, and video lessons for self-development (Studa and StoneCo Library)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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