Nurse Practitioner Manager providing clinical leadership and managing operations in ambulatory infusion centers across Southern California. Overseeing diverse teams, optimizing workflows, and ensuring patient safety and care quality.
About the role
- Payroll Service Delivery Manager serving as primary liaison for German clients at Zalaris. Managing payroll processes and client relationships while driving operational excellence.
Responsibilities
- Act as the primary point of contact for clients, ensuring an exceptional customer experience and high-quality service delivery.
- Ensure services are delivered in accordance with contractual SLAs by monitoring, reporting and analysing KPIs related to service excellence and customer satisfaction.
- Own service-related finances for your clients, including budgeting, forecasting and cost tracking.
- Efficiently manage change-request implementation processes by coordinating testing, deployments and system enhancements within the payroll platform.
- Ensure compliance with Zalaris’ internal policies, standards and regulatory requirements.
- Proactively lead automation initiatives (e.g., RPA), transition activities between nearshore/offshore teams and identify additional opportunities for cost optimisation.
- Promote close collaboration with other Zalaris functions and locations to support integrated service delivery.
Requirements
- Deep understanding of German payroll (required)
- Strong German language skills and communicative English (required)
- Experience in an outsourcing company within HR, payroll or accounting
- Professional experience with SAP HCM is an advantage
- Commercial awareness and analytical thinking
- Ability to plan, prioritise and structure work to deliver results
- Strong customer relationship management and process improvement skills
- Excellent problem-solving, presentation and negotiation skills
- Proactive, energetic and adaptable attitude
- Bachelor’s or Master’s degree in Finance, Accounting, Business Administration or a related field
Benefits
- Competitive salary
- Flexible working
- Dynamic, inclusive and collaborative working environment
- Opportunity to contribute to a global leader in HR and payroll services
- Employment contract with an attractive benefits package
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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