Programme Manager at Corserv Solutions Ltd. leading transformation initiatives by managing complex change programmes and ensuring delivery aligned to strategic goals.
About the role
- Program Manager managing relationships with large customers in federal, government, and education sectors. Guiding customers through their sustainability journey at Waste Management.
Responsibilities
- Manages existing business relationships by developing and implementing sound retention strategies.
- Utilizes strong negotiation efforts to preserve business, and securing contract agreements from previously non-contracted customers.
- Handles all retention requests, providing ongoing education of contract details to existing customers.
- Obtains customer contract commitments during face-to-face interactions.
- Resolves escalations for customer service within the book of business through this position.
- Establishes and maintains a high level of customer satisfaction.
- Communicates to and works with the Retention Manager to resolve unique customer issues.
- Increases revenue and profitability by executing sound plans on retention calls to improve the customers' service and/or profitability.
- Matches WM services with customer needs and demonstrates knowledge of customers, pricing and competition; effectively communicate pricing and service strategies.
- Proposes customer solutions that are compliant with appropriate local, state and federal regulations.
- Updates and secures customer service agreements.
- Effectively use WM sales productivity software tools.
Requirements
- Bachelor's Degree (accredited) in Sales, Marketing, Business Administration or similar area of study, or in lieu of degree, High School Diploma or GED (accredited) and four (4) years of relevant work experience.
- Two (2) years of relationship management experience in environmental, waste or related service industry (in addition to education requirement).
- Ability to generate reports, general business correspondence, present information and respond to questions for managers, clients and the public.
- Significant knowledge of Microsoft Office applications, including Word, Excel and PowerPoint with substantial experience with web based interactive systems.
- Demonstrate exceptional presentation skills.
Benefits
- Medical
- Dental
- Vision
- Life Insurance
- Short Term Disability
- Stock Purchase Plan
- Company match on 401K
- Paid Vacation
- Holidays
- Personal Days
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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