Hybrid Group Parent Partnerships Manager

at Pontville School

• Job title: Group Parent Partnerships Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: £40,000 - £44,000 per year
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Lupton, United Kingdom

About the role

• Group Parent Partnership Manager leading a team supporting families across the SEND sector. Ensure expert guidance and operational leadership while enhancing the enquiry experience.

Responsibilities

• Lead, inspire and develop a dedicated team who support thousands of families across the SEND sector
• Ensure that every parent and carer receives expert, compassionate and timely guidance
• Continuously strengthen internal processes to enhance the overall enquiry experience
• Maximise the potential of CRM platform, HubSpot, to optimise customer journey, manage complex enquiry pipelines and drive greater efficiency
• Provide oversight and expert guidance on complex enquiries received by phone and email
• Produce insightful reports, identify trends and share meaningful analysis to shape marketing strategy and inform continuous service improvement
• Build strong relationships across the Group and actively promote Witherslack Group’s vision, values and safeguarding commitments in every interaction

Requirements

• Professional expertise and genuine empathy, with a strong understanding of the challenges faced by parents and carers of children and young people with special educational needs
• Strong knowledge of the SEND sector and the challenges experienced by families
• Experience of the EHCP process and supporting children or young people with SEND
• Proven line management experience with the ability to develop high performing teams
• Experience using CRM systems such as HubSpot or Salesforce to manage customer journeys and improve processes
• Strong analytical skills with the ability to interpret data and drive efficiencies
• Excellent communication and stakeholder management skills
• A proactive, organised and solutions focused approach

Benefits

• Salary: up to £44,000 depending on experience
• Holiday: You’ll work hard at WG, so you’ll be rewarded with 7 weeks’ holiday (including bank holidays)
• Flexible benefits package: meaning you can increase/decrease your holiday allowance, pension and life insurance
• Wellbeing: a host of wellbeing tools and advice including employee assistance
• Healthcare cash plan so you can claim back the cost of things like an opticians or dentist appointment and a host of high-street discounts
• Beautiful working environments with the very best facilities
• A recommend a friend scheme that offers a £1,000 bonus every time