Hybrid Customer Success Manager – German/Dutch Speaker

at Winnow

• Job title: Customer Success Manager – German/Dutch Speaker
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, London, United Kingdom

About the role

• Managing and growing Europe’s client portfolio in Customer Success role. Collaborating with clients to ensure the success of the Winnow system and reduce food waste.

Responsibilities

• Build strong relationships with clients ensuring they are bought in to making Winnow system successful
• Understand clients’ current situation and needs to tailor the best solutions for them
• Ensure smooth end-to-end implementation process with client, train multi-disciplined teams to use Winnow in person and remotely
• Take consultative approach to keep clients engaged in utilizing Winnow system to manage their food waste reduction
• Proactively analyse client reports and troubleshoot with the client where needed
• Manage KPIs jointly with the client and Winnow's senior team members to ensure that the system is delivering a strong business case, implementing changes where necessary
• Collaborate closely with internal teams in different regions
• Take initiatives to improve internal process and procedure (in line with Winnow Int’l)
• Support our front line tech and customer support team with clients’ enquiries where required

Requirements

• You are likely to be least degree educated
• You will have gained work experience ideally within a multi-national organisation in a Client Success / Delivery or Project Management / Account Management / Consultancy capacity
• You have an intermediate level of Excel and working knowledge of Work and Powerpoint
• You will have excellent verbal and written communication skills in Dutch and ideally German in addition to English.
• You share our belief that collaboration is critical to achieving our mission. You can demonstrate how you have thrived working effectively in partnership with others
• You have proven experience in challenging and questioning the status quo. You enjoy suggesting creative and innovative solutions to improve the way things get done
• You are results driven and can demonstrate how you have delivered value added solutions which are intuitive and easy to use
• You have proven experience of knowing what it takes to provide consistently first-class customer service to customers, remaining calm and measured even when dealing with the most demanding of individuals
• You have excellent attention to detail and a meticulous eye for identifying inconsistencies or inaccuracies in data. You take your time to ensure you get things right the first time
• You are able to organise self, including effective project management and scheduling, prioritisation and time management skills, managing multiple tasks in parallel and completing tasks to tight deadlines
• You are willing to roll up your sleeves and get work done, taking the initiative to help your team members. You have a growth mentality and a willingness to learn.

Benefits

• Competitive base salary
• Customer Success bonus scheme
• Company stock options package
• Matching pension scheme
• Eye care vouchers and eye care allowance
• Life insurance
• Company part-funded health insurance
• 2 Wellness hours per month, plus a £40 monthly wellness allowance
• Employee Assistance Programme - 24/7 helpline for your wellbeing
• Early finish Friday - log off from 3pm if you have finished all your work by then
• 25 days of paid vacation time (plus the option to buy a further 5 days annual leave) in addition to national holidays
• You will love what you do – waking up every day solving one of the biggest social problems of our generation
• Committed team members with broad experience who share a common passion to build a world class business