Hybrid Senior Manager, Key Accounts

at Wiley

• Job title: Senior Manager, Key Accounts
• Job type: Full Time
• Experience level: Senior
• Salary: $91,000 - $133,667 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Cary, United States

About the role

• Senior Manager of Key Accounts responsible for expanding high-value customer relationships in publishing at Wiley. Executing strategies for revenue growth and collaboration across multiple teams.

Responsibilities

• Expand and retain a portfolio of high-value customer relationships within Wiley's Publishing and Audience Solutions divisions
• Execute strategies to grow Publishing Solutions partnerships and retain existing business
• Drive strategic revenue growth by identifying and capitalizing on opportunities to expand current customer adoption of Wiley's publishing software, consulting, and services
• Maintain responsibility for successfully renewing existing business across Publishing Solutions products, services, and offerings
• Implement systematic approaches to account growth and retention developed by the Key Account Management Director
• Develop comprehensive account plans for portfolio of accounts that align with both customer needs and Wiley's business objectives
• Meet performance metrics, and signing and revenue targets, as defined by the Key Account Management Director and VP, Business Growth & Development
• Collaborate regularly with Partner Success, Partner Operations, Product, Technology, and Delivery teams to ensure customer needs are met and to influence product roadmap decisions based on customer feedback and market opportunities
• Look for areas, via cross- and upsell opportunities, to expand our offerings to customers

Requirements

• Bachelor’s degree
• 5+ years of experience in business development or account management in publishing or content tech
• Proven track record of closing $100k–$1m deals and meeting revenue goals
• Deep knowledge of publishing industry trends and digital transformation
• Excellent communication and presentation skills
• Strong industry network
• Familiarity with digital content platforms and publishing technologies
• Experience in Advanced Outlook, PowerPoint, and Excel skills; solid grasp of publishing software
• Self-motivated, results-driven, and able to meet objectives
• Willingness to travel as required
• Strong interpersonal abilities with customers and colleagues, both virtually and in person

Benefits

• Meeting-free Friday afternoons allowing more time for heads down work and professional development
• Comprehensive benefits package
• Continuous learning and internal mobility