Case Manager providing clinical and non - clinical services to homeless individuals and families in Reno, Nevada. Coordinating and monitoring services to maximize access to mental health treatment and housing.
About the role
- District Field Service Supervisor at Solventum leading service operations and ensuring customer satisfaction through effective team management and productivity improvement.
Responsibilities
- Leading and developing team members in daily operations of the service centers in support of commercial activities within assigned territory.
- Providing direction and supports development of field service team members and instills passion for the customer and Solventum MSD product offering.
- Improve productivity through benchmarks, training, evaluations, support, KPI’s and completion of reporting as required.
- Engaging in the recruitment and hiring of appropriate team members that fit company culture.
- Organizing and structuring service center operations by staffing, training, developing, evaluating and rewarding service center personnel to ensure high levels of productivity.
- Proactively managing customer relationships and ensuring consistent and reliable field service performance in line with customer expectations across assigned territory.
- Establishing and executing district level communication strategy to ensure team members are aware and informed of key information and updates to policies and procedures.
- Maintaining control and management of Solventum MSD rental asset and supplies inventories in accordance with quality management protocols.
- Overseeing service center fleet vehicle programs and ensuring compliance with internal policies and procedures and external regulatory requirements.
- Maintaining ownership of territory financial results and monitoring profit and loss statements of service center operations.
Requirements
- Bachelor’s degree or higher from an accredited institution AND seven (7) years of service, distribution, or operations experience in a private, public, government or military environment
- OR High School Diploma and eleven (11) of service, distribution, or operations experience in a private, public, government or military environment.
- Current, valid Driver’s License.
- One (1) year multiple location (multi-unit) management experience in a private, public, government or military environment.
- Master’s degree or higher in operations management (completed and verified prior to start) from an accredited institution.
- Ability to meet physical requirements of the position through fitness testing as required in the Job Safety Analysis (JSA).
- Intermediate proficiency in Microsoft Office products.
- 6-Sigma/Lean Green Belt; Experience in establishing 5S Visual management.
Benefits
- Medical, Dental & Vision
- Health Savings Accounts
- Health Care & Dependent Care Flexible Spending Accounts
- Disability Benefits
- Life Insurance
- Voluntary Benefits
- Paid Absences
- Retirement Benefits
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